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1.
How many months does one membership last?
A:
Normally 12 months from date of purchase. It does
not follow the calendar year.
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2.
How much does
the membership cost?
A:
A 1-year membership costs
only $139 in the USA.
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3.
How many discounted rooms can I book at one time using my
membership? Can I book for my colleague too?
A:
One card is required per room. This means that you cannot book
one room for you and one for your colleague; the second person
needs his own. It only takes 2 or 3
nights at a hotel to make the card worth its cost – so it
is really worth recommending Hotel Express to all your
colleagues.
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4.
How can I make my reservation?
A:
A reservations request can be placed directly with the hotel where you wish to stay. You will find hotel contact details in our online hotel database or in the hotel directory you will receive with your membership. Simply call the hotel, ask for 'Reservation' and introduce yourself as a Hotel Express member. Don't forget to ask if you have got the Hotel Express price (half price off rack rates). Remember also to present your membership card upon arrival. You may also contact the office where you purchased your membership. They will assist with your booking and send you a written confirmation. Free booking service for travels overseas.
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5.
Am I guaranteed 50% discount on all my reservations?
A:
No, not guaranteed. The discount is always given subject to
expected availability; if a hotel expects to be fully
booked for the night in question, the request for a discount
can be declined. It is always up to the hotel to decide whether or
not to accept it.
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6.
Why would I become a member if I were not guaranteed the discount?
A:
Statistics from Hotel Express’ reservation service show
that between 80 and 85% of all reservations are accepted at
the Hotel Express rates. Getting 50% discount in 8 out of 10
attempts is very good, and a lot of money can be saved!
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7.
Is the cardholder the only person who can use the card?
A:
Yes; it is a
personalized card and the cardholder needs to be present in
the room. No one else is entitled to use the card.
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8.
Can I bring my family and get the Hotel Express rate?
A:
Most hotels are flexible with regard to accommodating you and
your family at the discounted price even if you should need
two rooms.
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9.
If I purchase the card through my company, can I then use it
for personal travel?
A:
Yes, of course! There are no limitations as to how often you
can use the card or to the purpose of the travel. The only
restriction is that the cardholder is present and that ID can
be shown along with the Hotel Express card, if requested at
check-in.
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10.
Is the 50% discount applicable in conjunction with weekend
offers?
A: No, it is always
based on rack rates. The Hotel Express discount cannot be taken in
conjunction with any other hotel offers. If you are
staying at a hotel on a weekend, then you should ask what for the better rate; Hotel Express or
the hotel's special weekend
offer.
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11.
If my company is interested in several cards for its
travelling
staff, are there any discounts applicable?
A:
Whether to offer a special rate when purchasing
several cards will be up to the local Hotel Express office to
determine. One is always allowed to negotiate…
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12.
Are membership cards renewed automatically or where do I do
so?
A:
No, they are not renewed automatically. If you bought
your card through a sales office in your country, you should
receive a call or a letter offering renewal just
before your current card expires. If not, then you are most
welcome to renew your card online. Choose "renew card" on www.hot-ex.com,
in the left margin.
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13.
Why would any hotel
offer 50% off its rates?
A:
Very few hotels have 100% occupancy. Instead of leaving the
rooms empty, they are selling them to Hotel Express members at
half-price…after all, it is better to make 50% than lose
100%. The rooms are there anyway and it is a waste to let them
remain empty. Not only the hotels are making money on this,
but the members are saving 50% at the same time. Smart,
eh? We know, and that is why we experience such an increase in
members and hotels.
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