1. How many months does one membership last?
A: Normally 12 months from date of purchase. It does
not follow the calendar year.
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2. How much does
the membership cost?
A: This may vary
from country to country, due to different levels of taxes etc.
To find the price in your country, click on 'Buy membership'
from the left menu and select your country from the list.
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3. Can I choose where to purchase my Hotel Express membership?
A: No, you need to buy it in your country of residence. Attempts of purchasing elsewhere will be forwarded
to your local Hotel Express Office.
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4. How many rooms is one card valid for? Can I book for my
colleague too?
A: One card is required per room. This means that you cannot book
one room for you and one for your colleague, the second person
needs a card of his own. Seeing that it only takes 2 or 3
nights at a hotel to make the card worth its cost – it
is really worth recommending Hotel Express to all your
colleagues.
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5. How can I make my reservation?
A: A reservation request can either be placed directly with the
hotel you wish to stay at, or you can contact the office where
you purchased your membership. They will assist with your
booking and send you a written confirmation. Abroad
reservations are free of charge.
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6. Can I call any Hotel Express office to make a reservation?
A: No, you need to contact your local Hotel Express Office, the
office where you purchased your card. The reason is that you
have paid the membership fee to that office, and they are
therefore responsible for your member service.
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7. Am I guaranteed a 50% discount on all my reservations?
A: No, not guaranteed. The discount is always given subject to
expected availability and if a hotel expects to be fully
booked for the night in question, they can say no to the
discount. It is always up to the hotel to decide whether or
not to accept it.
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8. Why would I become a member if I am not guaranteed the discount?
A: Statistics from Hotel Express’ reservation service show
that between 80 and 85% of all reservations are accepted at
the Hotel Express rates. Getting 50% discount in 8 out of 10
attempts is very good, and a lot of money saved!
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9. Is the cardholder the only person who can use the card?
A: Yes, it is a
personalized card and the cardholder needs to be present in
the room. No one else is entitled to use the card.
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10. Can I bring my family and get the Hotel Express rate?
A: Most hotels are flexible with regard to accommodating you and
your family at the discounted price even if you should need
two rooms.
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11. If I purchase the card through the company, can I then use it
for private travels?
A: Yes, of course! There are no limitations as to how often you
can use the card or to the purpose of the travel. The only
restriction is that the cardholder is present and that ID can
be shown along with the Hotel Express card, if requested at
check-in.
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12. Is the 50% discount applicable at weekend rates too?
A: No, it is always
off rack rates. The Hotel Express discount cannot be taken in
conjunction with any other offer hotels may have. If you are
staying at a hotel in a weekend, then you should ask what is
the better rate; Hotel Express or their own special weekend
offer.
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13. If my company is interested in several cards for its
travelling staff, are there any discounts applicable?
A: The decision on offering a special rate when purchasing
several cards will be up to the local Hotel Express office to
determine. One is always allowed to negotiate…
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14. Are membership cards renewed automatically or where do I do
so?
A: No, they are not renewed automatically. If you have bought
your card through a sales office in your country, you should
receive a call or a letter with question of renewal just
before your current card expires. If not, then you are most
welcome to renew your card online. Choose ‘renew card’ on www.hot-ex.com left margin.
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15. Why would any hotel
offer 50% off their rates?
A: Very few hotels have an occupancy of 100%. Instead of leaving
the rooms empty, they are selling them to Hotel Express members
at half price…after all it is better to make 50% than loose
100%. The rooms are there anyway and it is a waste to let
them remain empty. Not only the hotels are making money on
this, but the members are saving 50% at the same time. Smart,
eh? We know, and that is why we experience such an increase
in members and hotels.
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16. Who is Hotel Express
membership suited for?
A: The membership is mainly suited for companies and their employees.
You should stay at a hotel at least 3 nights a year for the
membership to be valuable.
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