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Booking procedures

Reservation procedures differ depending on what membership type you have. Please note that we accept only actual bookings. Hotel Express, unlike most reservation companies, does not have any hidden costs. We do not receive commission from our member hotels. Please check with your hotel for specific change and cancellation policies. Please follow the instructions below to avoid any misunderstandings. We wish you a pleasant stay!

Click on your membership type to see your booking procedure.

Gold Membership, Silver Membership, Voucher Membership

  
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Gold Membership Cardholders

Bookings can be made in one of three ways and all are free of charge.

1. Book from this web site.



Procedure:



2. By contacting the hotel directly. You can call or e-mail most member hotels. You will find contact details on this website. Some hotels which can only be reserved online or through your local Hotel Express office, are exceptions.

Procedure:



3. By contacting your local Hotel Express International office. As a Gold Card member you can always call the local office where you purchased your membership. They will assist you.

Procedure:



Norwegian members must review national rules by clicking here.
Swedish members must review national rules by clicking here.

Silver Membership Cardholders

The reservation is free of charge for silver card holders if they book with the hotel directly or if they book one of our online hotels. Bookings can be made in one of two ways:

1. Book from this web site.


  

Procedure:


2. By contacting the hotel directly. You can call or e-mail most member hotels. You will find contact details on this website. Some hotels which can only be reserved online or through your local Hotel Express office, are exceptions.

Procedure:


Voucher holders

Voucher holders can only book a hotel room from this web site.


  

Procedure:


Occasionally, hotels may offer their own promotional rates, a short-term price traditionally available during low occupancy periods, to the general public. If these rates are the same or lower than the stated Hotel Express rate, ensure that you receive the best rate.

In order to avoid disappointment, please be sure that you receive written confirmation of your reservation; alternatively, you can ask for a reference number and or name. Also, be sure to ask for the hotel's policy on deposits, cancellations and late arrival guarantees.


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